Society says that there are two roles for men and women to play in the world, usually in marriage and parenting it’s evolved into something like good cop/bad cop and the pacifist and the enforcer. Brian and I do a good job of alternating those roles with our kids so one parent doesn’t have to be the bad guy all the time. Though when it comes to dealing with issues around the house, especially business-related issues, I’m always the enforcer. Yes, 130 pounds of pure thug packed into 5’1″ of brunette awesome.
Whenever we’ve received bad service or need to dispute a billing problem, I always take the lead in sorting it out. Basically, I get shit done.
I noticed that Sallie Mae had debited our account for an odd number. It seemed weird for it to change because it’s auto-drafted so it wasn’t ever late, hasn’t been touched in years, and I hadn’t done anything to change my terms. My brain immediately went in defense mode (because I’m human) and I angrily slammed the keys on my keyboard trying to log in only to get stuck on the stupid captcha.
I get those wrong.every.damn.time. Anyone else?
I try again a few more times and finally as I’m waiting for the screen to change I am mentally rehearsing the call and preparing my standby witty comeback sure to blow the customer service agent’s mind. My eyebrows are furrowed and I can feel my heart rate increasing as I’m getting pumped to show Sallie Mae that they are SO WRONG. BAM!
The screen changes. “How dare you…..” I think to myself.
I flip through a few transactions and that’s when I see it.
Sallie Mae wasn’t wrong, actually.
Yeah, actually my payment had decreased.
All those thousands of dollars and debt paying for my education and I’m still barely a functioning adult.